Policies


Minimums

Apparel Screen Printing:  Minimum 24 items PER design. If you have multiple placements, ex) sleeve or pocket, there must be at least 24 items getting that location. We are happy to run orders less than the minimum, however there will be a $25 set up fee per color, per location.

 


Turn-around Time

4-6 business days AFTER art approval(7-10 days for screen printing) unless special services are required/requested. We will send a digital proof via email. WE WILL NOT PRINT A JOB WITHOUT WRITTEN APPROVAL.  Once the artwork is approved you will be given a pick-up/delivery date. If you need your order before the pick-up date there will be a rush fee applied (see RUSH ORDERS).


Payment Terms

50% deposit is due upfront for apparel printing (HTV, ScreenPrint, Sublimtion). The remainder is due at time of pick-up/Delivery.

70% is due upfront for all Signage / Promotional Product Orders

Embroidery payment will be determined while placing the order.

We accept all major credit/ Debit cards, CashApp, or Paypal.

Contact Us For Cash Payments

 


Rush Orders

Orders needed sooner than the standard turn around time are subject to a rush fee. Turn around time begins upon final art approval and once deposit is paid.  See below for the rush fee percentage breakdown.

2 Days- 25%

Next Day - 50%

Same Day- 100% (Let’s all make an effort to keep this as a last resort.)


 

Artwork

All artwork created by Major Monstar LLC is owned by Major Monstar LLC. You can purchase rights to the artwork in addition to any art fees. Any artwork you provide us is your property and we will not reproduce your artwork without consent.

For the screen printing process, we need a HIGH RESOLUTION fully vectored image file. If you do not have the vector file, send a HIGH RESOLUTION .JPG file. An art fee may incur (see DESIGN FEE).

Major Monstar LLC owns all files that we have converted into print ready format. You may purchase print ready files if needed. You still retain ownership of your original design file. We store all files that we have converted, no art fees will be applied if you reorder previous designs.

Artwork must be EMAILED (WE DON'T ACCEPT CUSTOMER SUPPLIED USB FLASH DRIVES or SCREENSHOTS, ).


 

Art Approval

After receiving your first digital proof, we will offer ONE set of revisions free of charge. Any additional revisions will be billed based on design. ALL ARTWORK MUST BE APPROVED VIA EMAIL. We do not accept verbal approval. You will be given a pick-up time once the artwork is approved. Any changes made after art approval may push back turn around time and/or incur additional fees. After artwork approval, we are no longer responsible for any errors/ misspellings in approved digital proof.


 

Out of Stock Items

We do not keep inventory in house. All shirts are ordered on a per job basis. Sometimes our distributors may be out of certain items or items come from distant warehouses. Stock levels may affect turn around time. If this is the case we will tell you immediately and help find a comparable replacement.


 

Manufacturer Defects

Major Monstar LLC is not responsible for any manufacturer defects such as color inconsistency, loose seams, holes in garment or any other defects. We try to catch any and all defective items before we print but some slip through the cracks. In order to avoid any defective shirts, we recommend ordering 5% more in each size.


 

Garment Subjectivity

Major Monstar LLC is not responsible if you are not happy with the garment you have chosen. We will do our best to help you chose the garment that best suits your needs. You can make an appointment to see our select samples or we can order any additional samples if paid in advance.